Each service centre kept its own spare parts, and transfers were arranged by phone and chat. Staff could not tell a customer immediately whether the part was in another branch or how long it would take to arrive.
Every branch stock on one screen
Branch stock sits in a central database, so a counter clerk can check which branch holds the part and how many remain before confirming a delivery date.
Transfers confirmed by barcode
A transfer creates a document with an explicit source, destination and owner. Both sides scan to confirm dispatch and receipt, so the balances at both branches always agree.
Sales tied to delivery
When a sales order is confirmed its details flow to transport for route planning and delivery-note printing, so customers can track status and transport never re-enters an order from a second channel.
